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building your solution

莫泽管理服务团队的深度和广度使莫泽能够为客户提供定制设计的价值,即使是最具挑战性的需求, 让他们相信他们的技术遵循所有行业最佳实践,从而使其可扩展, reliable, and secure.

Moser Managed Services的价值始于了解您的技术优势, weaknesses, opportunities and threats in the Discovery Phase; quantifying the technology services to be provided in the Solution Phase; and the increased business technology performance, reliability and cost savings gained through Delivery.

Moser Managed Services provides professional support for data, software, 以及将技术管理职责从客户转移到必威新app优惠码的硬件. 莫泽管理服务提供各种定制的定制选择,以增加价值和创造利益,通过:

  • Repurposing capital investment by reducing operating cost variability
  • 允许客户以对技术能力的信心专注于核心能力
  • 了解技术安全性、可伸缩性和可靠性遵循行业最佳实践
  • Leveraging the depth and breadth of the Moser Managed Services Team

Moser Managed Services provides IT as a Service (ITaaS), 允许客户将关键资源用于实现业务目标,而不是管理日益复杂的内部IT操作.

Proactive Technology Management

主动技术管理是通过Moser的集中管理服务团队提供的. Moser利用复杂的网络监控工具和应用程序,主动地管理和监控您的整个技术基础设施. 这包括维护和定期测试Moser定义的备份解决方案,以及完成标准化的系统维护和您的服务器补丁更新任务, desktops, and network devices. These activities are completed on a daily, weekly, and monthly basis and ensure the continual reliability, performance, and optimization of your network, computers, and devices.

With advanced management and automation tools, 必威app在哪里下载的专业资讯科技人员团队可远程高效管理大量电脑及网络设备. 这个由经验丰富的IT专业人员组成的团队每天监控必威app在哪里下载客户的当前环境,以确定必威app在哪里下载是否可以预测, prevent, 或自动纠正任何当前的问题,必威app在哪里下载的客户正在经历. 通过遵循这个过程,Moser创建了几个维护程序和系统监视器,以帮助必威app在哪里下载的客户大大减少问题的数量.

  • Apply necessary monitor sets to servers and workstations
  • 审查系统规范,以验证它们是否符合您的业务需求
  • Perform monthly maintenance on network devices, including firewalls
  • Perform daily and monthly backups
  • 监控每天的客票,并建立新的程序以防止更多的客票
  • Provide vendor management, as needed

Network and Server Monitoring

  • Automatically discovers all network devices & interfaces
  • Monitors CPU, Memory, Temperature, Fan, and other hardware
  • Interface Metrics - Throughput, Packet & Error Rates, Utilization, Flaps
  • Track BGP sessions and OSPF adjacencies
  • Watch & alert on Power Over Ethernet loads (POE)
  • Wireless access-point monitoring
  • And more - QoS Policies, IP SLA Profiles, VPNs, VoIP features, etc.

Network Administration

Moser的网络管理服务由训练有素的网络管理员组成. Moser技术专业人员负责技术环境的正常运行时间和优化. In addition, 这些人将定期进行审核,根据性能和可靠性的最佳实践来审查您的环境. The Moser Network Administrators will document your network, enforce best practices, perform a detailed overview of your monthly service reports, and evaluate your network and data risk level. 必威app在哪里下载的网络管理员将不断验证您的网络已正确设置,必威app在哪里下载的客户正在接收正确的监视器集和维护程序.

他们还与第三方供应商密切合作,以避免硬件和软件供应商之间的“相互指责”. 必威app在哪里下载所有的Moser网络管理员都有至少五年的相关经验,并持有多个技术认证.

  • Run Weekly Maintenance Procedures (Examples)
  • Antivirus Updates
    • Clear Temporary Internet Files
    • Clean Java Cache
    • Flush DNS
    • Clean Internet Explorer Cookies
    • Clean Windows Temp files
    • Validate Windows and Office Licenses
    • Install Microsoft Security Patches
  • Run Monthly Maintenance Procedures (Examples)
    • Defrag Hard drive
    • Backup System Registry
    • Cleanup Apps from System Tray
    • Scan System for Malware
    • List System Administrators

Reactive Support Services

The Moser Managed Services Help Desk team provides comprehensive support, including accessible live support and access to our customer portal. Moser的客户门户提供对活动和存档请求的全天候访问, assuring that clients never have to worry about response and resolution. Moser客户可以依靠必威app在哪里下载的认证IT专业人员团队来理解他们独特的系统,并以一种有效和高效的方式解决他们复杂的问题,这样他们就可以专注于自己的业务需求.

  • Remote Help Desk
  • Onsite support 
  • Provides live support via the telephone
  • Provides support via email
  • 每个Moser客户都有一个支持团队,这样所有的电话都由熟悉客户系统的IT专业人员接听 
  • Moser与每个客户端合作,定制一个独特的托管服务计划,该计划旨在为所有请求提供较短的解析时间响应 

Technology Consulting

技术咨询将由专门的Moser项目经理(EM)提供. 您的EM将为您提供有价值的战略和战术咨询和建议,以确保技术与您的业务目标和目标的持续一致. 您的EM将与您的团队一起审查一份全面的技术总结报告. 本报告由您的支持团队成员编写,包含由必威app在哪里下载的支持工具和应用程序生成的综合数据和关键性能指标. 这些报告将为您提供关键的洞察力和基础设施环境状态的独特可见性,这些环境可以作为可靠的IT规划过程的坚实基础. In addition, your EM can assist with technology strategy, recommendations, high-level project design, project oversight, and IT budget planning and preparation.

  • IT Consulting Services
  • Vendor Management
    • Work directly with your other IT related vendors
    • Eliminates confusion and finger-pointing
    • Verify the proper configuration of 3rd party applications
    • 在适当的情况下为基础设施购买硬件和软件
    • Planning timescale and the resources needed for projects
  • Meet with Your Management Team Monthly
    • Review companies risk or IT related exposure
    • Review all technology cost at least once a year
    • Discuss our recommendations for the upcoming year
    • Help with your IT budget planning
    • Address any of your upcoming needs
    • Inform you of new relevant technology advances
    • Examine the existing IT infrastructure
    • Discuss our recommendations for the upcoming year

Professional Services

Moser provides as-needed professional services. 专业服务(项目)被定义为需要超过40小时劳动时间的项目. The Moser Professional Services delivery team, Subject-Matter Experts, and Project Managers help ensure the productivity of your staff. 这使您能够专注于更紧迫的问题,以扩大您的业务, managing costs, and increasing revenues and profitability. 必威app在哪里下载的专业技术团队提供广泛的服务.

Catch up with our podcast episode about managed services:

 

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